In a previous article, we discussed the benefits of moving from a fully manual tracking process to a centralized system. However, many operational due diligence teams have already begun modernizing how they work. Spreadsheets have been replaced with shared drives, email chains have been supplemented with portals, task tools, and internal systems. On paper, tracking looks more structured than it used to.
And yet, many teams still feel the same friction. Follow-ups still require chasing, status still needs to be confirmed, simple questions about where a review stands still take longer to answer than they should.